Continental FCU Reports ‘Turbulence-Free’ Conversion to PSCU Financial Services’ DebitAdvantage™Single Plastic for Signature/PIN Debit Adds New Functionality, Simplifies ProcessingSt. Petersburg, FL, September 25, 2007 – Continental Federal Credit Union of El Segundo, California, signed a multi-year contract to move its 15,000 Signature/PIN/ATM cards to DebitAdvantage™ program offered by PSCU Financial Services, the nation’s largest credit union service organization (CUSO). As part of the conversion, the credit union eliminated its ATM-only access card and consolidated all services onto one plastic. Members can now use the debit card to access all of the credit union’s checking account products. In the few weeks since the conversion, the credit union has already seen increased usage of the new card. “We have been extremely impressed with the project management and training from PSCU Financial Services that enabled such a smooth transition,” said Tom Glatt, CEO, Continental Federal Credit Union. “At the same time, I would like to compliment our staff on their excellent teamwork in working with each other and with the cooperative’s staff to ensure that all the necessary tasks were handled promptly and efficiently.” PSCU Financial Services provides signature, PIN and ATM debit for more than 225 credit unions, representing 6.8 million accounts. “Our total debit solution delivers innovative management reporting tools that enable credit union staff to see how the card is being used and to set the stage for targeted marketing programs.” said Ron Silvia, Director of Debit and ATM Product Services, PSCU Financial Services. “In the case of Continental FCU, they benefited from higher activity immediately by increasing the functionality of their debit card. Moving forward, the credit union will be able to monitor usage at the cardholder level by drilling down with the powerful management reporting tools built into the DebitAdvantage platform.” The debit platform’s management reports also streamline marketing efforts by providing templated letters that can be sent to selected cardholders with a few mouse clicks. This correspondence can be used to address common issues such as issued cards that are not activated and specific authorization declines. About Continental Federal Credit UnionChartered in 1952 by a group of Continental Airlines employees, Continental FCU in El Segundo, California, has been a place for members to obtain low-cost loans and build their savings. Since then, it has grown into a full-service credit union with $180 million in assets and 26,000 members that offers a wide array of products and services, including no-fee ATMs, 24-hour telephonic access, competitive mortgage, home equity, auto and consumer loans, Visa credit and check cards, and a broad spectrum of complementary services that members would expect from their primary financial institution. Membership in Continental FCU is available for employees of its primary sponsoring airlines, Continental Airlines and US Airways, as well as employees of all other entities engaged in the air transportation industry who work in the United States, members of their immediate families or households, and organizations of such persons. For more information, please visit www.continentalfcu.org. About PSCU Financial ServicesBased in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,100 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 500 member credit unions representing over 11 million cardholder accounts and more than 470,000 online bill payment subscribers. Its Contact Center handles more than 12 million inquiries a year. PSCU Financial Services maintains an Eastern operations center in St. Petersburg, Florida, and a Western operations center based in Phoenix, Arizona. The cooperative’s wholly owned subsidiary, Digital Dialogue, operates two 24/7 call centers in Detroit, Mich., that specialize in member services, new member acquisition, cross-selling and automated lending solutions.Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As the leader in the credit union industry, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit the company's Web site at www.pscufs.com.
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