Custom Call Center Outlet, Shared Branches Providing Support for Fire-Ravaged Credit UnionsSan Dimas, Calif. and Auburn Hills, Mich. (October 24, 2007)-Among the estimated one million residents fleeing the raging wildfires in Southern California, there are nearly 150,000 credit union members who are “We have been handling member calls for six credit unions whose operations have been directly affected, either by a forced closing or by the inability of staff to report to work,” says Howard Hoemann, vice president of sales and marketing for Digital Dialogue. “We've also been able to provide updates for employees about their credit unions' status and set-up log-ins so that employees can work from home.” “When a thick veil of smoke covers your world, having access to your credit union account provides a small, but vital, piece of normalcy,” says Sarah Canepa Bang, CEO of FSCC. About Digital DialogueDigital Dialogue, a PSCU Financial Services company, is the high performance, high-technology Member Service Center that never closes. A nationwide provider of 24/7 financial call center operations and software solutions for credit unions, Digital Dialogue’s product suite includes call center scripting solutions, custom loan applications with credit-union-defined decisioning, and new member enrollment with funding and sophisticated cross-selling. Designed around a consistent user interface and the same decision criteria across all channels -- from the credit union's Web site to its branches to its call center, Digital Dialogue products and services are in place nationwide at credit unions ranging in size from $5 million to more than $6 billion in assets. Digital Dialogue manages the Financial Service Centers Cooperative's Call Center Outlet, the highest volume outlet in FSCC's shared branch network. For more information, visit www.digital-dialogue.com or call Howard Hoemann at 1-800-205-4268, ext. 1919. About Financial Service Centers Cooperative, Inc. (FSCC)FSCC is the nation’s leading credit union Shared Branch Network providing convenient access for financial transactions at thousands of locations in the U.S. and five countries. Through the national network, FSCC credit union members have access to nearly 5,000 branches in 47 states. Due to the recent implementation of shared branch services in select 7-Eleven® stores nationwide, FSCC is the largest shared branching network with over 3,000 locations within its own network. FSCC credit unions represent $125 billion in assets and 12 million members. Since 1999, FSCC has returned over $12 million to its members through patronage dividends, rebates and return of capital. For more information, please visit www.fscc.com or call 888-372-2669 ext. 1230.About PSCU Financial ServicesBased in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,100 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 500 member credit unions representing over 11 million cardholder accounts and more than 470,000 online bill payment subscribers. Its Contact Center handles more than 12 million inquiries a year. PSCU Financial Services maintains an Eastern operations center in St. Petersburg, Florida, and a Western operations center based in Phoenix, Arizona. The cooperative’s wholly owned subsidiary, Digital Dialogue, operates two 24/7 call centers in Detroit, Mich., that specialize in member services, new member acquisition, cross-selling and automated lending solutions.Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As the leader in the credit union industry, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit the company's Web site at www.pscufs.com.
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able to access their accounts through the shared branch network of the Financial Service Centers Cooperative, Inc. (FSCC) and the 24/7 Custom Call Center Outlet, managed by Digital Dialogue.
