Centra Credit Union Converts Signature/PIN Debit Accounts To PSCU Financial Services
Credit Union Evaluated 10 Providers During Selection Process
St. Petersburg, FL, October 24, 2007 – Centra Credit Union of Columbus, Indiana, converted its 60,000 signature/PIN debit accounts and responsibility for driving 35 ATMs to PSCU Financial Services, the cooperative announced today. The credit union has $720 million in assets and more than 116,000 members.
The credit union looked at 10 providers as part of an extensive evaluation process. “When we contacted references, each credit union had given PSCU Financial Service high marks for both servicing and the conversion process,” said Norb Adrian, the credit union’s Vice President of Information Technology. “We’ve been a member of PSCU Financial Services since 1995, working with the cooperative to issue and grow our credit card program and we have been extremely pleased with the high level of service we receive. We are happy to report that our debit conversion was also extremely smooth.”
Another deciding factor in the choice of a debit processing vendor was fraud protection. “We felt PSCU Financial Services provided exceptional tools and expertise in fraud detection and prevention and we wanted to offer this technology to our debit cardholders as well as our credit cardholders,” Adrian said.
“We pride ourselves in our commitment to delivering not just exceptional products but also exceptional service. We are pleased that so many credit unions appreciate our dedication to excellence and recommend our services to other institutions,” said David J. Serlo, President and CEO, PSCU Financial Services.
PSCU Financial Services provides signature, PIN and ATM debit servicing for more than 225 credit unions, representing 6.8 million accounts.
About Centra Credit Union
For more than 65 years, Centra Credit Union of Columbus, Indiana, has been known for its commitment to quality service. The credit union has grown to more than 116,000 members and posts assets of $720 million. Twenty-three office locations serve communities in Indiana, New York, and North Carolina. The credit union employs more than 225 people. For more information, visit www.centra.org.
About PSCU Financial Services
Based in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,100 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 500 member credit unions representing over 11 million cardholder accounts and more than 470,000 online bill payment subscribers. Its Contact Center handles more than 12 million inquiries a year. PSCU Financial Services maintains an Eastern operations center in St. Petersburg, Florida, and a Western operations center based in Phoenix, Arizona. The cooperative’s wholly owned subsidiary, Digital Dialogue, operates two 24/7 call centers in Detroit, Mich., that specialize in member services, new member acquisition, cross-selling and automated lending solutions.
Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As the leader in the credit union industry, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit the company's Web site at www.pscufs.com.
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