New Horizons Credit Union Moves Signature/PIN Debit and Credit Accounts to PSCU Financial ServicesCredit Union Wants Benefits of Integrated Debit Platform, Fraud ProtectionSt. Petersburg, FL, Nov. 19, 2008 – New Horizons Credit Union of Mobile, Ala., signed a five-year agreement to convert processing of 21,500 signature and PIN debit accounts, 2,800 credit accounts and driving for 12 ATMs to PSCU Financial Services, the nation’s largest CUSO. New Horizons Credit Union joins a growing list of 30+ credit unions that have recently moved or committed to move their debit business to PSCU Financial Services. “We look forward to the operational efficiencies offered by an integrated debit platform as well as enhanced cardholder security delivered by the cooperative’s fraud expertise,” said Bob Dobilas, CEO, New Horizons Credit Union. “PSCU Financial Services conducts extensive surveys after their card conversions and I have great confidence that we will be satisfied based on the impressive ratings given by other credit unions.” After each debit and credit conversion, the cooperative asks credit unions to rate them on a number of factors, including: delivery of features that were promised; responsiveness to credit union needs including addressing any concerns; delivering comprehensive training; and each credit union’s willingness to recommend PSCU Financial Services to another credit union. Surveys from the past two years give the cooperative a rating of 4.6 on a scale of 1 to 5. “Our debit processing business continues to grow, along with our credit and online bill payment services, thanks to credit unions like New Horizons that trust us with both their credit and debit platforms,” said David J. Serlo, PSCU Financial Services’ President and CEO. “We appreciate the support of our member-owner credit unions and work very hard to live up to their expectations. Our survey feedback indicates that most credit unions enjoy a smooth conversion and favorable experience.” PSCU Financial Services has achieved impressive growth in its debit processing business. The cooperative currently serves nearly 8 million debit accounts and now drives over 780 ATMS for 62 credit unions. More than 200 credit unions currently rely upon the cooperative for debit processing. About New Horizons Credit UnionNew Horizons Credit Union of Mobile, Ala., is a full-service cooperative that serves members who live, work or attend school in Mobile, Baldwin, Washington, Clarke, Monroe, and Escambia counties of Alabama. The credit union has 28,000 members and more than $125 million in assets. For more information, visit www.newhcu.org.About PSCU Financial ServicesBased in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,100 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 500 member credit unions representing over 12 million cardholder accounts and more than 750,000 online bill payment subscribers. Its Contact Center handles more than 14 million inquiries a year.PSCU Financial Services maintains an Eastern operations center in St. Petersburg, Florida, and a Western operations center based in Phoenix, Arizona. The cooperative’s wholly owned subsidiary, Digital Dialogue, operates two 24/7 call centers in Detroit, Mich., that specialize in member services, new member acquisition, cross-selling and automated lending solutions. Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit PSCU Financial Services’ website at www.pscufs.com.
|
 |
|
|
||||||||||||||||
