PSCU Financial Services Expands Total Member Care Sales and Production Teams to Meet Increased Service DemandCredit unions and members flocking to 24/7 call center operationsSt. Petersburg, Fla., May 5, 2009 – Total Member Care™, a PSCU Financial Services solution and nationwide provider of 24/7 call center operations and software solutions to credit unions, announced the addition of Herbert Mann as human resources manager, Ginny Flanagan as contact center director, Earl Diem as product manager, Brian McKenna as project manager and Malinda Tyrrell as sales representative. Each employee will support sales growth and market expansion for Total Member Care’s 24/7 credit union call center support and products. “In a time when many financial institutions are decreasing customer service options, credit unions are seeking cost-efficient ways to better serve members whenever and wherever they have a question, need, or concern,” said Peter Schmitt, executive director of PSCU Financial Services. “Herbert, Ginny, Earl, Brian and Malinda have proven reputations in financial software development and sales, and they are a great asset in the continued growth of our around-the-clock call center operations for credit unions nationwide.” Mann brings more than two decades of experience and knowledge in the field of human resources, and will be responsible for recruiting, support and day-to-day functions. He has held a variety of managing and directing roles in human resources, and has managed multi-million dollar employee benefit plans, negotiated insurance contracts and finalized labor agreements. Mann most recently served as human resources manager at Home Depot. Mann has a law degree from the Detroit College of Law, a MBA from Case Western Reserve University and a Bachelor of Science degree from Miami University. Flanagan brings a wealth of financial services and contact center senior management experience to us having worked with Wilmington, Del.-based MBNA Corporation and Charlotte, N.C.-based Bank of America for almost 20 years. She has managed multiple call centers, project teams, quality and fulfillment teams during her career. She will oversee the Michigan contact centers in Auburn Hills and Southgate and will spend her time in both locations – alternating throughout the week. Diem joins PSCU Financial Services with nearly three decades of business experience, most notably in software design and project management. Diem served as senior project manager at Herndon, Va.-based Volkswagen Group of America. Diem has a bachelor’s degree in Business Administration from Baker College and is pursuing a second degree in Business Information Technology at Walsh College. With nearly two decades of experience in credit union product and service sales, Tyrrell brings great knowledge of the financial market to Total Member Care. Tyrrell previously worked as a senior sales executive at Harrisburg, Pa.-based eCU Technologies, now Anaheim, Calif.-based Wescom Resources Group. Her exceptional account development skills earned recognition as top sales producer for three consecutive years. Tyrrell majored in Business Administration at Victor Valley College. PSCU Financial Services’ addition of sales staff coincides with expansion of Total Member Care’s information technology and account management departments and dedication of employees to address student lending. PSCU Financial Services has expanded its Total Member Care Detroit-area facilities beyond its existing 9,300 square feet of office space into an additional 8,300 square feet of space. PSCU Financial Services also recently moved from its 5,500 square feet Taylor, Mich. office to an 11,800 square feet facility in Southgate, Mich. About PSCU Financial ServicesBased in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,300 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 600 member credit unions representing over 13 million accounts and 822,000 online bill payment subscribers. Its Contact Centers handle more than 16 million inquiries a year.PSCU Financial Services offers 24/7 member support through four Contact Centers: its Eastern operations center in St. Petersburg, Fla.; a Western operations center based in Phoenix, Ariz.; and two call centers in Detroit, Mich. These Contact Centers perform member servicing and new member acquisition, cross-selling and automated lending solutions as well as support for debit/credit/prepaid cardholders and online bill payment subscribers. Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit PSCU Financial Services’ website at http://www.pscufs.com/.
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