PSCU Financial Services, Digital Dialogue Combine Business OperationsSt. Petersburg, FL, March 6, 2007 – PSCU Financial Services, the nation’s largest CUSO, announced today it has combined business operations with Digital Dialogue, LLC, of Auburn Hills, Mich. The two organizations are joining forces to deliver the benefits of their technology, knowledge and experience to the credit union industry. Digital Dialogue is a 24-hour call center specializing in member services, new member acquisition, cross-selling and automated lending solutions for credit unions and will continue its operations in Michigan. PSCU Financial Services will expand its portfolio to include Digital Dialogue’s automated lending solutions, and Digital Dialogue will benefit from the extensive resources and 30 years of industry experience offered by PSCU Financial Services. “When two well-respected service providers join forces, it strengthens the credit union industry. We believe this collaboration will deliver better service and new solutions to credit unions,” said David J. Serlo, President of PSCU Financial Services. “One of the primary advantages of joining forces with PSCU Financial Services is its ability to deliver the resources and knowledge base of the nation’s largest CUSO, combined with its focus on satisfying credit union needs,” said Peter Schmitt, President and Founder, Digital Dialogue.About Digital DialogueDigital Dialogue is a nationwide provider of 24/7 financial call center operations and software solutions for credit unions. Along with secure, high-quality member account servicing through its two redundant member service centers, Digital Dialogue’s product suite includes call center scripting solutions, custom loan applications with credit-union-defined decisioning, and new member enrollment with funding and sophisticated cross-selling. Products are designed around a consistent user interface, with a variety of customized data processing and service center interfaces. Established in 1999, Digital Dialogue products and services are in place at over 160 credit unions ranging in size from $5 million to over $6 billion in assets. About PSCU Financial ServicesAs a non-profit cooperative, PSCU Financial Services is owned by more than 500 member credit unions representing over 10 million cardholder accounts and more than 400,000 online bill payment subscribers. Its Contact Center services more than 10 million inquiries a year. PSCU Financial Services maintains its headquarters and Eastern operations center in St. Petersburg, Florida. The company is also supported by a West Coast operations center based in Phoenix, Arizona. PSCU Financial Services is the nation's largest Credit Union Service Organization (CUSO). Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaids, bill payment, lending and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As the leader in the credit union industry, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit the company's Web site at www.pscufs.com.Top
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