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PSCU Financial Services Announces Electronic Banking Product, Agreement with Q2 Software

Leading-Edge Solution to be Coupled with Cooperative’s Award-Winning 24/7 Support

St. Petersburg, FL, June 17, 2008 – PSCU Financial Services announced that it will offer a leading-edge electronic banking product that includes online banking, voice banking and mobile banking. This product will address member needs for a comprehensive set of features along with 24/7 member support and consultative support from the nation’s largest credit union service organization (CUSO). The cooperative recently entered a reseller partnership with Q2 Software, an Austin, Texas-based technology company that provides electronic banking software and services. Pilots for the new electronic banking application will be conducted this fall prior to a full product launch in early 2009.

Q2 Software was selected as a preferred provider because of the company’s proven solution and integrated mobile and small business functionality. This partnership will allow PSCU Financial Services to take advantage of Q2 Software’s fast-paced and innovative development strategy and modern system architecture, while responding to  the needs of member credit unions. This new electronic banking suite will combine an integrated online solution with the cooperative’s award-winning member support.

“Our online bill payment product has been very successful but it has always been our goal to provide fully featured online banking to our member-owner credit unions,” said David J. Serlo, President, PSCU Financial Services. ”This online banking offering is a world class product that will help attract and retain members, while enabling credit unions to consolidate relationships and lower overall costs through our tiered relationship pricing structure. The credit union industry will now have access to a turnkey online banking solution with cooperative pricing, world class support and a modern integrated architecture.”

In addition to standard online banking features that include access to account balances, transaction history, account transfers, account alerts and stop payments, PSCU Financial Services’ electronic banking product will offer:

  • Integrated mobile banking 
  • Voice banking capabilities
  • State-of-the-art online security with multi-factor authentication at log in that can be used across all delivery channels including online and mobile banking
  • Integrated small business member services
  • Ability to match the ‘look and feel’ with a credit union’s web site; and   
  • Online channel marketing activities using built-in tools.

About Q2 Software, Inc.

Q2 Software, Inc., is a provider of electronic banking software and services for financial institutions focused on delivering leading-edge technology and unmatched customer service. These online banking, voice banking, mobile banking and web content solutions can be hosted either at the financial institution or in an ASP model and operate on an easily-supported Microsoft®-based platform. Unique “on demand” feature access within a single, packaged application enables Q2 financial institutions to configure products and services to meet the varied needs of their customers. Q2 offers unprecedented integration between the web, voice and mobile banking channels, and supports cross-channel Multi-Factor Authentication as well as open vendor integration with the financial institution’s other customer-facing third-party applications. Q2 also offers web services contracts that support third-party development and controlled extension of their solutions. For more information visit www.q2software.com.

About PSCU Financial Services

Based in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,100 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 500 member credit unions representing over 11 million cardholder accounts and more than 615,000 online bill payment subscribers. Its Contact Center handles more than 14 million inquiries a year. PSCU Financial Services maintains an Eastern operations center in St. Petersburg, Florida, and a Western operations center based in Phoenix, Arizona. The cooperative’s wholly owned subsidiary, Digital Dialogue, operates two 24/7 call centers in Detroit, Mich., that specialize in member services, new member acquisition, cross-selling and automated lending solutions.

Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through

processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit the company's Web site at www.pscufs.com.

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