PSCU Financial Services Expands Risk Management TeamJohn Bucher to Manage Risk AnalyticsSt. Petersburg, FL, June 4, 2008 – PSCU Financial Services announced that it has expanded its risk management team with the addition of John Bucher as Manager of Risk Analytics. Bucher previously managed the Card Risk Management Group at Pennsylvania State Employees Credit Union (PSECU) for 10 years and holds a degree in criminal justice from Pennsylvania State University. “This appointment reflects our commitment to combat fraud by bringing in leaders with experience in fraud management as well as credit union operations and values. John’s innovative management techniques and fraud prevention strategies resulted in very low fraud-to-sales rates for PSECU, and we are eager to apply his skills to further enhance our industry-leading fraud management programs,” said David J. Serlo, President and CEO, PSCU Financial Services. Bucher is working out of the St. Petersburg office and manages fraud data management, strategy setting and deployment functions, including the cooperative’s team of fraud analysts in St. Petersburg and Phoenix. “After working with PSCU Financial Services for years, I was eager to join its risk management staff and be a part of what PSCU is doing to enhance the risk management services that help protect member-owner credit unions nationwide,” said Bucher. A graduate of Penn State University with a Bachelor of Science Degree in Criminal Justice, Bucher also served in the United States Air Force for four years. About PSCU Financial ServicesBased in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,100 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 500 member credit unions representing over 11 million cardholder accounts and more than 615,000 online bill payment subscribers. Its Contact Center handles more than 14 million inquiries a year. PSCU Financial Services maintains an Eastern operations center in St. Petersburg, Florida, and a Western operations center based in Phoenix, Arizona. The cooperative’s wholly owned subsidiary, Digital Dialogue, operates two 24/7 call centers in Detroit, Michigan that specialize in member services, new member acquisition, cross-selling and automated lending solutions. Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. PSCU Financial Services debit program is rapidly expanding. It topped 500 million transactions in 2007, a 117% growth over 2003 transaction volume. Debit account growth is up 66 percent for credit unions who process debit through the cooperative, from 4.1 million accounts in 2003 to 6.9 million at the end of 2007. For more information, visit PSCU Financial Services’ website at www.pscufs.com.Top
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