Peter Schmitt Earns Regional Ernst & Young AwardSt. Petersburg, FL, July 16, 2009 – Peter Schmitt, Executive Director of PSCU Financial Services, recently won the 2009 Ernst & Young Entrepreneur Of The Year award for the Central Great Lakes Region. This prestigious award recognizes men and women who excel at growing and sustaining market-leading businesses that contribute to community growth and development. Schmitt received the award for his work as the former president and founder of Digital Dialogue in Auburn Hills, Mich. Digital Dialogue operated a 24/7 call center that specialized in member service support, new member acquisition, cross-selling and automated lending solutions for credit unions. The company was purchased by PSCU Financial Services in 2007 and became a wholly owned subsidiary of the cooperative. Its operations were fully consolidated into the cooperative by the end of 2008. “Peter played a leading role in developing innovative cross-selling and automated lending solutions that were part of Digital Dialogues’ Contact Center operations. Those solutions made the company an ideal business partner and eventually led to our purchase of their operations. We congratulate Peter on his entrepreneurial spirit and his accomplishments,” said David J. Serlo, President, PSCU Financial Services. About PSCU Financial ServicesBased in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,300 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 600 member credit unions representing over 13 million accounts and 880,000 online bill payment subscribers. Its Contact Centers handle more than 16 million inquiries a year.PSCU Financial Services offers 24/7 member support through four Contact Centers: its Eastern operations center in St. Petersburg, Fla.; a Western operations center based in Phoenix, Ariz.; and two call centers in Detroit, Mich. These Contact Centers perform member servicing and new member acquisition, cross-selling and automated lending solutions as well as support for debit/credit/prepaid cardholders and online bill payment subscribers. Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment, electronic banking and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit PSCU Financial Services’ website at www.pscufs.com.
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