PSCU Financial Services Wins Award for New Data Gateway Hub Based on Metastorm IntegrationNew Hub To Handle 100 Million Transactions A MonthSt. Petersburg, FL, April 29, 2009 – PSCU Financial Services received a Metastorm Enterprise Process Advantage® Award at the company’s Global User Conference for its use of Metastorm Integration Manager to establish an enterprise-wide Data Gateway Hub based on a service oriented architecture and web services. The first application for the new hub involved data transmission of over 1 million messages a day with First Data Corp., the world’s largest credit card services company. Metastorm is a global provider of business process management (BPM), business process analysis (BPA), and enterprise architecture (EA) software. PSCU Financial Services’ Data Gateway Hub is configured for high availability with complete hot failover capabilities between the cooperative’s data centers. If a response to a credit card transaction is not received, for example, the system will automatically execute backup actions. Additional processes will be added to the hub this year and in 2010 the cooperative expects it to process 100 million transactions a month. “We are extremely pleased with both Metastorm’s integration software and the company’s professional services team that designed and implemented this solution. The system has performed flawlessly as we continue to expand the applications that go through this mission-critical asset,” said Steve Lattman, the cooperative’s Chief Technology Officer. “Deploying this new technology streamlines processing and provides more efficient operations. It also enables our cooperative to speed the development and introduction of new services,” he added. About PSCU Financial ServicesBased in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,300 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 600 member credit unions representing over 13 million accounts and 840,000 online bill payment subscribers. Its Contact Centers handle more than 16 million inquiries a year.PSCU Financial Services offers 24/7 member support through four Contact Centers: its Eastern operations center in St. Petersburg, Fla.; a Western operations center based in Phoenix, Ariz.; and two call centers in Detroit, Mich. These Contact Centers perform member servicing and new member acquisition, cross-selling and automated lending solutions as well as support for debit/credit/prepaid cardholders and online bill payment subscribers. Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit PSCU Financial Services’ website at www.pscufs.com.
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