Franklin Mint FCU Enjoys Benefit of CUAlways™ Support During Recent System ConversionsPSCU Financial Services Speeds Implementation to Assist Members as Credit Union Changes Key Service ProvidersSt. Petersburg, FL, April 24, 2006 – Franklin Mint Federal Credit Union (FMFCU) of Broomall, Penn., was originally scheduled to begin using PSCU Financial Services’ CUAlways™ member services support solution at the end of February 2006. But with sweeping changes planned for its online services, the credit union decided to implement the program ahead of schedule to help with an expected increase in member inquiries and requests for service. “Initially, we planned to implement CUAlways after the conversion of our home banking, bill payment and web site providers,” said John Hargrove, FMFCU Vice President . “We thought the extra effort involved in bringing CUAlways up might overload our staff during a very busy time. Instead, after speaking with the CUAlways team, we decided having the service up and running would actually assist with the conversion. That proved to be an excellent decision for our staff and our membership.” CUAlways allows credit unions to expand their call center hours to provide members with 24/7 coverage. The service can also be utilized during emergencies. FMFCU currently uses CUAlways to handle its after-hours and weekend requests for member services. Because of the structure of previous contracts with its home banking, bill payment, and web site providers, FMFCU needed to convert each of the services to the new provider at the same time. “PSCU Financial Services agreed to assist us knowing that our conversion was less than 30 days away,” said Hargrove. “The CUAlways team was able to coordinate and collect all the necessary information in a compressed timeframe. I was impressed at how efficient the process was from start to finish.” During the conversion, the CUAlways team handled overflow calls during regular business hours and after-hours calls. “The transition was seamless and we were able to assist our 15,000 home banking members through what could have been a very difficult time. Instead, we had a very successful conversion and we continue to be pleased with the quality of the CUAlways team’s performance,” Hargrove added. “We are delighted to welcome Franklin Mint Federal Credit Union into our growing CUAlways family,” said Dave Serlo, President of PSCU Financial Services. “CUAlways, which is powered by PSCU Financial Services’ scale and 24/7 service model, is an ideal way for credit unions to compete effectively with much larger financial organizations.”About PSCU Financial ServicesPSCU Financial Services is the nation's largest Credit Union Service Organization (CUSO). As a non-profit cooperative, the company is owned by more than 500 member credit unions nationwide, representing nearly 10 million credit and debit cardholder accounts and more than 300,000 online bill payment subscribers. PSCU Financial Services maintains its headquarters and Eastern operations center in St. Petersburg, Florida. The company is also supported by a West Coast operations center based in Phoenix, Arizona.Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As the leader in the credit union industry, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit the company's Web site at www.pscufs.com.
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