PSCU Financial Services Names Directors At Its 2009 Member Forum
St. Petersburg, FL, April 20, 2009 – At its 2009 Member Forum, member credit unions elected four credit union executives to PSCU Financial Services’ Board of Directors: Jane Watkins, President & CEO, Virginia Credit Union, Richmond, Va; Ariel Chun, President & CEO, University of Hawaii FCU, Honolulu, Hawaii; John Walling, President & CEO, Christian Community Credit Union, San Dimas, Calif.; and Gene Foley, President & CEO, Harvard University Employees Credit Union, Cambridge, Mass. Foley will replace Ed Gallagly, former CEO of Florida Central Credit Union, who recently passed away. Each director will serve a three-year term.
Nearly 500 representatives from close to 300 credit unions attended the 2009 Member Forum held in Orlando April 6-8. “The members of our board are innovators and industry leaders that will help guide our cooperative and our member-owners safely through these turbulent times,” said David J. Serlo, President and CEO of PSCU Financial Services. “Our directors are known for making wise investments. Equipping our Contact Centers with exceptional technology and management metrics that build revenue as well as member loyalty is one example, and developing unmatched fraud management technology and practices to protect both credit unions and their members is another. I believe we can count on this board to continue to set new benchmarks for serving our credit unions and the entire credit union industry.”
The table officers of PSCU Financial Services’ board of directors include: Chairman Craig Esrael, President of First South Credit Union, Bartlett, Tenn.; Vice Chairman Mike Valentine, President of Baxter Credit Union, Vernon Hills, Ill.; Treasurer Jane Watkins, President of Virginia Credit Union, Richmond, Va.; and Secretary Susan Adams, President of Entrust Federal Credit Union, Richmond, Va. Other board members include: Hubert Hoosman, President & CEO, Vantage Credit Union, Bridgeton, Mo.; Kyle Markland, President & CEO, Affinity Plus Federal Credit Union, St. Paul, Minn.; Shannon Riley, U.S. First Credit Union, San Mateo, Calif.; and Terry West, VyStar Credit Union, Jacksonville, Fla. Associate members are David Doss, President & CEO, Arizona State Credit Union, Glendale, Ariz.; and Jeff March, President & CEO, Citadel Federal Credit Union, Thorndale, Penn.
About PSCU Financial Services
Based in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,300 financial institutions
nationwide. As a non-profit cooperative, the company is owned by more than 600 member credit unions representing over 13 million accounts and 822,000 online bill payment subscribers. Its Contact Centers handle more than 16 million inquiries a year.
PSCU Financial Services offers 24/7 member support through four Contact Centers: its Eastern operations center in St. Petersburg, Fla.; a Western operations center based in Phoenix, Ariz.; and two call centers in Detroit, Mich. These Contact Centers perform member servicing and new member acquisition, cross-selling and automated lending solutions as well as support for debit/credit/prepaid cardholders and online bill payment subscribers.
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