PSCU Financial Services Total Member Care™ delivers comprehensive 24/7/365 member support for  credit, debit, prepaid, and online bill payment users,  along with member service support, lending, new member enrollment, and outbound services that include collections and opt-in product enrollment. We are the first in the industry to offer single-source, full-service support for all your product needs.

Adhering to strict quality assurance protocol, we employ the newest technologies and tools to offer member support during the time frame defined by you: full-time, after-hours, during peak periods or during power outages or natural disasters.

Your members benefit from the same experienced help your own staff offers. In short, we act as a 24x7 extension of your credit union. We also deliver uninterrupted support during natural disasters. Our Eastern and Western Contact Centers in St. Petersburg, Florida, and Phoenix, Arizona, and our two call centers in Detroit, Michigan, are designed to operate continuously in the case of a service disruption at any of our facilities.

Our economies of scale as the largest CUSO in the nation enable us to deliver 24x7 Contact Center services to you at a fraction of the price your credit union would spend on facilities and personnel.

Please click on any of the solutions below for more information on how Total Member Care can drive enhanced revenue growth, reduced expenses and member loyalty.

For more information on our Total Member Care services, please click here or contact us today at (800) 443-7728, extension 7877.