Total Member Care offers the best Member Relationship Center in the industry. Our live call centers handle questions and transactions for your members 24 hours a day, 365 days a year. We maximize each member interaction as we provide immediate account information, conduct transactions, check rates, and cross-sell products. Through handling hundreds of general and specific information queries daily, our representatives have no limits to the types of calls they can service.

Additionally, with decades of experience, PSCU Financial Services has developed unparalleled processes to coordinate numerous member services across a multitude of communication methods: live representatives via phone, online, web-based chat, and through shared branching channels.

Answering the Call All the Time

Credit union members want user-friendly access to your services and support representatives— at any time of the day or night, and via multiple channels.

With Total Member Care, you can seamlessly provide this critical support to your members while reducing the need to expand your hours of operation or your existing call center infrastructure. We serve as a virtual branch of your credit union, providing extended opportunities to do business with your members on an overflow, after-hours, part-time or full-time basis. And, we’ll work with you to script every aspect of your members’ experience, guaranteeing a quality interaction that’s personalized specifically to your credit union.

Our superior services allow you to:

• Give members around-the-clock access to Internet help, desk support, bill pay services, and much more.
• Deliver more personalized service and faster response times, which improves member satisfaction and loyalty.
• Reduce expenses through a more efficient use of technology and staff for call center activities.

• Provide a built-in redundancy plan to anticipate business disruptions or staff shortages.
• Increase service levels by enabling employees to spend more quality, productive time with your members.
• Consistently manage call center staffing for after-hours and overflow situations.

Gain a competitive advantage by maintaining quality member service while lowering overhead expenses Contact Total Member Care today at 800-443-7728, Ext. 7877.