CUAdvisor is a user-friendly online database that provides easy access to information about your credit union’s products, policies, procedures, locations, events, rates, and promotions. As a result, members can find answers to basic credit union questions on their own, which reduces incoming e-mails and phone calls.

As our online knowledge base connects to your credit union’s web site, all your members need to do is ask a question and CUAdvisor will deliver the answer. Our search engine logic ties to scripting for personalized, consistent responses and we can establish multiple links to answer questions from multiple channels. For example, you can define specific channels for your members and staff. Then easy-to-use query tools allow users to submit questions and promptly receive answers.

Additionally, constant reporting for queries and response success rates streamlines management of this service. We offer full reporting to track questions and successful queries as well as the ability to track new questions and support multiple channels.

Ultimately,  CUAdvisor can save an average of $5 per call through its efficient web-based queries and answers.

Use CUAdvisor to provide fast, reliable information to members, while allowing staff to handle other tasks.. Contact Total Member Care at 800-443-7728 Ext. 7877 today to learn more.