St. Petersburg, FL, July 14, 2010 – PSCU Financial Services today launched its new TOTALCollections™ service that provides targeted collection efforts for every loan product, from mortgages and auto loans to signature loans and credit cards. This dynamic solution combines advanced technology with a well-trained, tenured team of professionals. The solution showcases a 10-year proven track record for superior results delivered by its previous CUCollect™ credit card collections service, which makes over 500,000 calls to credit union cardholders monthly, delivering an 80% right-party-connect ratio. PSCU Financial Services’ CUCollect team has successfully converted more than 50% of every delinquent account contacted into a current account.

“TOTALCollections offers a seamless, one-touch collection,” said Mike Yatros, Interim CEO, PSCU Financial Services. “Deploying the best available collection technology, TotalCollections is able to link members with multiple delinquent loans so that our collectors can address the total debt due with one call. This maximizes productivity and delivers greater cost efficiencies,” said Yatros.   

This new collections solution integrates a credit-union-branded interactive outbound calling campaign with collector-controlled actions taken within the dialer environment.

TOTALCollections expands member contact well into “prime-time” hours. With two outbound calling locations all time zones are covered, and contact center overflow allows for inbound calls to be received around the clock.

To learn more, call 800-443-7728, extension 7877.

PSCU Financial Services

Based in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,500 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 640 member credit unions representing over 14 million accounts and 1 million online bill payment subscribers. Its Contact Centers handle more than 17.4 million inquiries a year. 

PSCU Financial Services offers 24/7 member support through four Contact Centers: its Eastern operations center in St. Petersburg, Fla.; a Western operations center based in Phoenix, Ariz.; and two call centers in Detroit, Mich. These Contact Centers perform member servicing and new member acquisition, cross-selling and automated lending solutions as well as support for debit/credit/prepaid cardholders and online bill payment subscribers. 

Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit PSCU Financial Services’ website at www.pscufs.com.