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Home › News Events › PSCU Financial Services to Convert CommunityAmerica Credit Union’s 175,000-Plus Credit, Debit Cards
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PSCU Financial Services to Convert CommunityAmerica Credit Union’s 175,000-Plus Credit, Debit Cards

Credit Union to Use Total Member Care™ for 24/7 Member Support

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St. Petersburg, FL, August 23, 2010 – PSCU Financial Services, the nation’s largest CUSO, recently signed a five-year agreement to manage processing for Kansas City, Mo.-based CommunityAmerica Credit Union’s credit, signature/PIN debit, and ATM services. In early 2011, more than 140,000 debit and 35,000 credit cards will be converted, along with 40 ATMs. CommunityAmerica, which has nearly $1.8 billion in assets and more than 186,000 members, will also use the cooperative’s innovative Total Member Care™ to provide exceptional 24/7 support for its members.

“We will work closely with CommunityAmerica Credit Union’s staff to redesign and enhance their credit and debit portfolios, while simultaneously boosting member service. We expect additional growth to be driven by our Total Member Care member support team,” said Mike Yatros, Interim CEO, PSCU Financial Services. “These professionals can effectively address member questions on the first call. When members are able to resolve inquiries quickly at any time of the day or night, they become more loyal to their credit union and tend to purchase additional services.” 

Total Member Care delivers a comprehensive approach to member care. In addition to supporting traditional product areas such as debit, credit, online bill payment and Internet banking, Total Member Care representatives handle account inquiries, balance transfers, password resets, loan applications, new member enrollment, account initiation and a broad range of topics related to credit union operations—at any time of the day or night. The Total Member Care staff can also boost revenue through collections, outbound calling campaigns and cross-selling of additional financial services—as determined by each credit union.

About PSCU Financial Services

Based in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,500 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 640 member credit unions representing over 14 million accounts and 1 million online bill payment subscribers. Its Contact Centers handle more than 17.4 million inquiries a year.

PSCU Financial Services offers 24/7 member support through four Contact Centers: its Eastern operations center in St. Petersburg, Fla.; a Western operations center based in Phoenix, Ariz.; and two call centers in Detroit, Mich. These Contact Centers perform member servicing and new member acquisition, cross-selling and automated lending solutions as well as support for debit/credit/prepaid cardholders and online bill payment subscribers.

Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit PSCU Financial Services’ website at http://www.pscufs.com/.

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