St. Petersburg, FL, March 1 – Hurricanes, wildfires, storms, earthquakes, power outages or freeway closures. No matter what type of disaster occurs, PSCU Financial Services offers BCP Digital Messaging to alert credit union members. This message lets members know they can still access their accounts and perform financial transactions by directing them to an alternative branch or a credit union website.

The cooperative’s automated messaging system can make up to 10,000 calls per hour, so thousands of members can be notified quickly and efficiently. BCP Digital Messaging can also deliver an instructional message to credit union employees and vendors. “Ensuring business continuity during emergencies builds trust and long-term loyalty with a credit union’s members. We even offer the option of distributing a prerecorded message from a credit union executive for greater personalization,” said David Serlo, President of PSCU Financial Services.

Advance enrollment in the BCP Digital Messaging program is required. Once enrolled, credit unions can activate an emergency alert at any time and the cooperative will deliver member calls within the legislated calling window (8 a.m. to 9 p.m.).

PSCU Financial Services’ Contact Centers offer comprehensive member servicing for deposit accounts, credit/debit/ATM accounts, online bill payment, mobile banking, loans and loan applications and general inquiries about an individual credit union’s rates and products.

About PSCU Financial Services

Based in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,300 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 600 member credit unions representing over 14 million accounts and 1 million online bill payment subscribers. Its Contact Centers handle more than 17.4 million inquiries a year.

PSCU Financial Services offers 24/7 member support through four Contact Centers: its Eastern operations center in St. Petersburg, Fla.; a Western operations center based in Phoenix, Ariz.; and two call centers in Detroit, Mich. These Contact Centers perform member servicing and new member acquisition, cross-selling and automated lending solutions as well as support for debit/credit/prepaid cardholders and online bill payment subscribers.

Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit PSCU Financial Services’ website at www.pscufs.com.