Our Total Member Card Contact Centers support the millions of credit union members that use the credit, debit, online bill payment, lending and other financial solutions offered by PSCU Financial Services. The cooperative’s Contact Centers deliver personalized, professional service 24/7/365. Our representatives satisfy cardholders by resolving inquiries in a single call, which builds additional member loyalty. Credit and debit cardholder services support includes:

• General account inquiries
• Address changes
• Lost/stolen processing
• Authorization information
• Dispute processing
• Merchant verifications
• Card activation
• Card replacements
• Emergency card replacement fulfillment
• Duplicate PIN mail requests
• Signature/PIN transaction histories and details

Our Total Member Care Contact Center also supports innovative growth solutions that can help build member loyalty and boost your revenue:

• Balance Consolidation – Provides cardholders with a convenient, quick way to transfer other higher interest rate balances to your credit card.

• Balance Transfers – Similar to our Balance Consolidation solution, but more proactive in nature.  We leverage the power of a cardholder’s inbound call on another subject to determine if that cardholder qualifies for a balance transfer to his or her credit union credit card.

• Account Retention – The last thing a credit union needs is for its best cardholders to stray to competing issuers.  Our CounterOfferTM account retention solution represents an affordable approach for credit unions to ensure retention of their most profitable and valued credit card accounts.
• Pay by Phone – Our representatives can easily process cardholders’ requests to make a payment on his or her credit card account by phone. The funds are deducted electronically via ACH from the cardholder’s checking account and the payment is posted to the credit card account by the next business day.

For more information, please contact us at 800-443-7728, Ext 7877.