Vicki VannBerstein, Executive Vice President & Chief Financial Officer, has more than 20 years of financial experience with a proven record of accomplishment in improving financials and building a strong financial team. Vicki's prior professional experience includes Vice President of Finance and Controller for Kraft Foods, Campbell Soup Company, and Tropicana U.S., as well as Chief Financial Officer for Ingram Micro North America. Vicki earned her Bachelor of Science in Economics and Finance from the Wharton School of Business at the University of Pennsylvania, and her Master of Business Administration in Finance from New York University Graduate School of Business. She was recently recognized as a finalist for the Tampa Bay Business Journal’s CFO of the Year Award.

Chuck has responsibility for the business development efforts of debit, credit, contact center, and PSCU Financial Services’ suite of eServices products to member-owner and non-member credit unions. Early in Fagan’s career, he managed credit and debit card services at Virginia Credit Union for nine years, where he developed an understanding of the challenges credit unions face and what they need in terms of support for new products and services. He previously worked for the Electronic Commerce Division of EDS, where he introduced ATM, home banking and shared branch initiatives to CUs and other financial institutions. With PSCU Financial Services since 1997, Chuck previously served as the Eastern Regional Director of PSCU Financial Services’ Herndon, Va. office. He transitioned to the Director of Business Relations position for our eServices products prior to his current role. Chuck holds a Bachelors degree in business from Longwood University.

Peter Grandelli, Chief Operating Officer, is responsible for operations of the company’s contact centers located in FL, AZ, and MI. Servicing in excess of 16 million consumer inquires annually, the contact center operations encompass all aspects of serving the end user consumers of the company’s clients' products and services. Grandelli joined PSCU Financial Services following a 31 year operations management career with JPMorgan Chase, including 12 years at the senior executive level.  Most recently, he led a network of four domestic and two international call center operations supporting the Chase credit card business. During his tenure, Grandelli served as senior vice president responsible for fraud management.  Grandelli holds a Bachelor of Science degree in Economics from St. John's University in New York.

Steve Ruwe oversees the enterprise-wide risk management strategy for the organization, with a focus on minimizing risk and controlling fraud in credit and debit card portfolios of member-owner credit unions. Advocating risk management practices for the industry, Steve serves as the Chairman of the Credit Union Risk Council.

Prior to joining PSCU Financial Services, Steve served as Visa USA’s Executive Vice President of Operations and Risk for 13 years. As a highly regarded risk management expert, Steve has testified before Congress numerous times on issues related to data security, Internet gaming, and Internet pharmacies. Steve has spent his entire career in the payments industry. He has held senior management positions at Barclays Bank, Household Credit Services, and Gary-Wheaton Bank. He has served on the Board of the Economic Crime Institute and the Financial Services Sector Council for Critical Infrastructure Protection and Homeland Security. Steve is a past Board Member of the National White Collar Crime Center and has represented the payments industry by working with policymakers in Washington, D.C.

Steve joined PSCU Financial Services as Corporate Counsel in January 2005, bringing over 19 years of experience in legal matters, contract negotiations, M&A, P&L management, operations, and sales. Prior to joining PSCU, Steve has served as Corporate Counsel, General Manager, Sales Manager, and Vice President of supplier development at various manufacturing and distribution companies.  Steve also has experience negotiating international and domestic mergers, acquisitions and joint ventures. He earned his Bachelor of Arts in Economics and Political Science from Duke University, and his Juris Doctorate degree from the University of Chicago.  He is admitted to the Florida and Georgia bars.