Mike Yatros has been with PSCU Financial Services since its inception. Mike’s responsibilities include member-owner credit union/client Relationship Management, Training, Project/Product Implementations, and Strategic Portfolio Consulting. He is also responsible for the Total Member Care Contact Center operations reporting. Prior to joining PSCU Financial Services, Mike spent eight years as Director of Marketing and Corporate Development at Credit Union ONE located in Ferndale, Michigan. He also worked in the operations department at the Michigan Columbus Federal Credit Union. Mike is a graduate of Eastern Michigan University with a Bachelor of Business Administration and holds an MBA from the University of Detroit.

Chuck Fagan is responsible for the Marketing, Business Development and Public Relations efforts here at PSCU Financial Services. He also takes on the responsibility of the Risk Management operations as it relates to our product lines. Chuck has been with the company since 1997, where he previously served as the Eastern Regional Director of  PSCU Financial Services’ in Herndon, Virginia. Early in Chuck’s career, he managed credit and debit card services at Virginia Credit Union for nine years. During these years, he developed an understanding of the challenges credit unions face and their needs in terms of support for new products and services. Chuck previously worked for the Electronic Commerce Division of EDS, where he introduced ATM, home banking and shared branch initiatives to Credit Unions and other financial institutions. He transitioned to the Director of Business Relations position for our eServices products, and then to Chief Sales Officer for business development efforts companywide prior to his current role as Group Executive. Chuck holds a Bachelors degree in Business from Longwood University.

Steve Salzer joined PSCU Financial Services in January 2005, bringing over 19 years of experience in legal matters, contract negotiations, M&A, P&L management, operations, human resources and sales. Steve currently oversees the company’s corporate services functions including Human Resources, Finance, Legal, M&A, Process Improvement and Vendor Management activities. Prior to joining PSCU Financial Services, Steve served as Corporate Counsel, General Manager, Sales Manager, and Vice President of supplier development at various manufacturing and distribution companies.  He is also experienced in negotiating international and domestic mergers, acquisitions and joint ventures. Steve earned his Bachelor of Arts in Economics and Political Science from Duke University, and has a Juris Doctorate degree from the University of Chicago.  He is admitted to the Florida and Georgia bars.

As Chief Operating Officer, Peter Grandelli is responsible for operations of each of PSCU Financial Service’s contact centers located in Arizona, Florida, and Michigan. Peter joined PSCU Financial Services following a 31-year operations management career with JPMorgan Chase, including 12 years at the senior executive level. Most recently, he led a network of four domestic and two international call center operations supporting the Chase credit card business. During his tenure, Peter served as senior vice president responsible for fraud management. Peter holds a Bachelor of Science degree in Economics from St. John's University in New York.

Steve Ruwe, Chief Risk Officer, oversees the enterprise-wide risk management strategy for the organization, with a focus on minimizing risk and controlling fraud in credit and debit card portfolios of member-owner credit unions. Advocating risk management practices for the industry, Steve serves as the Chairman of the Credit Union Risk Council. Prior to joining PSCU Financial Services, Steve served as Visa USA’s Executive Vice President of Operations and Risk for 13 years. As a highly regarded risk management expert, Steve has testified before Congress numerous times on issues related to data security, Internet gaming, and Internet pharmacies. Steve has spent his entire career in the payments industry. He has held senior management positions at Barclays Bank, Household Credit Services, and Gary-Wheaton Bank. He has served on the Board of the Economic Crime Institute and the Financial Services Sector Council for Critical Infrastructure Protection and Homeland Security. Steve is a past Board Member of the National White Collar Crime Center and has represented the payments industry by working with policymakers in Washington, D.C.