Our Preparedness

Business Continuity Plan (BCP)

Over 500 member credit unions depend on us to provide uninterrupted service to their 10 million credit and debit cardholder accounts and online bill payment subscribers—24 hours a day, 7 days a week, 365 days a year.

Whether the threat of business interruption originates from a hurricane, tornado, flood, or fire, our primary objective is to sustain critical support operations for you and your members.

BCP Our Business Continuity Plan (BCP) summary provides the detailed road map for navigating through a potentially disabling crisis. This plan provides a step-by-step process for resuming critical business functions at designated backup sites. Our BCP Team’s experience and our detailed preparations ensure that everything works as planned.

We offer our member credit unions:

Geographically dispersed service and contact centers–Our centers are located in St. Petersburg, Florida and Phoenix, Arizona and are designed to operate continuously in the case of a service disruption at either facility.
Mirrored personal–St. Petersburg and Phoenix staff serve as backups for each other in the event a disruption occurs. Travel teams are also identified and available to provide timely backup to the affected center.
Data backup and recovery systems–Vital functions like Contact Center, Web Applications, Settlement, Fraud, Member Services, Networks and Telecommunications all have detailed BCP planning in place along with the necessary recovery systems.

Check out the many BCP resources we've gathered to help keep your day-to-day operations running smoothly—because business continuity planning is not an option; it's a necessity.