Our Staff

Our staff fulfills our commitment to credit unions, and they do so with exceptional intelligence and integrity. Their loyalty to this industry is evidenced by a turnover rate of less than 20%, outshining others.

Account Executives, Account Management Specialists and Trainers cultivate closing working relationships with your staff, so that we can supplement your internal resources by acting as an extension of credit union staff. Our Account Executives and Account Management Specialists are dedicated to specific credit unions, so they can understand your membership and its unique needs. Rigorous and continuing training equips our representatives to help build member adoption and satisfaction for your credit union’s credit and debit card programs and online bill payment offerings.

We work side by side with you to help you get the maximum return from your programs. The Card Plan Analysis (CPA), an in depth analysis, provides key performance indexes, industry and peer group comparisons, along with recommendations and marketing support to enhance the future performance of your card portfolio. Our staff also provides ongoing marketing analysis and consulting assistance for our online bill payment users to enhance adoption, activation and retention rates.

We bring training courses to you, with online offerings that provide access to hundreds of business skills programs. Courses focusing on the card and bill payment system are offered live via the Internet or through face-to-face instruction and are ideal for new employees or experienced employees who are changing positions or adding responsibilities. In addition, an Online Resource Center provides 24-hour access to e-manuals, recorded training sessions and Web-based training.