Subject matter experts and participating credit union representatives shared valuable information during the nine bonus sessions and eight breakout sessions. Each session focused on topics vital to credit unions today. Q & A sessions provided excellent feedback opportunities for our attendees to gain information more specific to their individual needs.

Click on the “More Details” buttons to view the highlights of their informative presentations.

Strategic Insights Sessions (Wednesday & Thursday):

• “Life After Durbin – So, Now What?” more details
• “Best Practices for Managing and Growing Your Credit Card Portfolio” more details
• “Get On Board with an Innovative eCommerce Strategy and Maximize Member Engagement” more details
• “Call Center Tactics for Success” more details
• “Life After Durbin – Credit Union Insights” more details
• “Responding to Member Needs after the Card Act: Two Credit Unions Share Their Stories” more details
• “The Pursuit of eCommerce Excellence – Who’s in the Driver’s Seat?” more details
• “Increasing Sales & Enhancing the Member Experience in Your Call Center – Two Credit Unions Share Their Approach” more details

Presentations

Are available on our MemberConnect web site. You will need a MemberConnect password to access the presentations. If you don’t have a password, please contact your User Administrator at your credit union.