Debit Cardholder Support

We don’t just say that we do a good job—we measure it.  Our Contact Center sends out thousands of surveys every month to cardholders. Based on these results, our Contact Centers have been certified as Centers of Excellence by the Purdue University Center. According to the Center, we have twice as many satisfied cardholders than the industry average and record a smaller number of abandoned calls. We deliver what your members want – rapid access to a skilled representative who can answer their questions anytime of the day or night – in English or Spanish.

Our Cardholder Support Representatives are highly trained and fully equipped with the newest technologies. We employ these tools to offer member support during the time frame defined by you: full-time, after-hours, during peak periods or during power outages and natural disasters.

Features

Our representatives are both friendly and professional. Our dynamic load balancing programs ensure fast response times for all time zones—at all hours. Our Eastern and Western Contact Centers in St. Petersburg, FL and Phoenix, AZ are designed to operate continuously in the case of a service disruption at either facility.

Our representatives walk your debit cardholders through the following processes: general inquiries, lost/stolen processing, authorization information, dispute processing, merchant verifications, card activation, card replacements, emergency card replacement fulfillment, duplicate PIN mail requests and signature/PIN transaction histories and details and more.

Benefits

Your members benefit from the same experienced help that your own staff would offer. In short, we act as an extension of your credit union by offering 24 x 7 Cardholder Support, 365 days per year including:

• All/Selected Holidays
• After Hours
• Weekends
• Overflow only during high call volume
• Reduces your staff time away from other credit union duties
• Single source for cardholder services
• Multi-lingual Customer Service

Best of all, we deliver exceptional support at a reasonable price. Since we handle over 10 million telephone inquiries and 400,000 letters a year, our economies of scale deliver Contact Center services to you at a fraction of the price your credit union would spend on facilities and personnel. Enhance your debit program with outstanding support from PSCU Financial Services.