Collection Testimonials

"I would like to express our satisfaction with the Collection Solution through PSCU. We have had this service for a number of years and it has been very beneficial for us. Collection Solution does the time consuming work of contacting our members and working out payment arrangements that we do not have the time or the staff to do. It was always a struggle to find time to work the delinquency on the accounts in the first 90 days, but we have found that it really makes a difference to get to these members early before they go into severe delinquency.

We have always found that the staff and personnel with Collection Solutions are very knowledgeable and very professional in dealing with our members and with our staff.

We appreciate all the hard work and realize that our delinquency has come down substantially since we started having Collection Solutions working with us."

Linda O. Akers, Credit Card Administrator, Member One Federal Credit Union, Roanoke VA

"Partnering with PSCU Financial Services' Collection Solution Team has been a positive experience for South Carolina Federal Credit Union. The collection department staff is very knowledgeable and demonstrates a professional manner when dealing with the membership and SCFCU. PSCU always keeps us informed of accounts that need immediate attention or have special circumstances involved and the accounts are handled accordingly. PSCU will also take the time to discuss some options we offer when a hardship occurs and refers the member to SCFCU for further assistance. SCFCU is pleased that PSCU is able to accept credit card payments over the phone; this tool is very helpful and keeps our delinquency down. We are very pleased with the high quality service PSCU offers to the membership and SCFCU. Thank you!!"

Sarah Caughey, Credit Counselor - Loss Prevention, South Carolina Federal Credit Union

“We monitor the results both in terms of our delinquency rates and member satisfaction. PSCU Financial Services does an excellent job of keeping our delinquency rates below average.  At the same time, they conduct themselves so professionally that our members remain loyal to our credit union.  And by outsourcing this effort to their team, we have been able to devote our resources to collections and recovery of other products.”

Sammy Schomer, Vice-President of Lending, Railroad and Industrial Credit Union (Tampa, FL)

PSCU Financial Services’ Collection Management team is always available to me as a resource for Collection Industry information, and as experts on First Data Collection System.  Our members are handled so well that the transition from credit union collectors to PSCU Financial Services’ collectors is seamless.  The communication process is excellent, the credit union is always informed and in control.  And reporting is simple and accessible from the website.

Diane Thomas, Collection Manager, Railroad and Industrial Credit Union (Tampa, FL)

"PSCU Financial Services' Collection Solution has enabled us to better manage delinquency in our portfolio overall.  There are many companies in the market offering the same service, but what differentiates PSCU Financial Service is their in-depth knowledge of the credit union philosophy and our credit card portfolio.   Over the past two years they have been very receptive to our needs and requests.  Their collectors are professional and highly experienced in unsecured debt collections.  Jason Fowler and Heidi Thomas have done an outstanding job of anticipating our needs and credit card delinquency trends.  The result has been a reduction in our credit card delinquency, allowing us to better serve our members."

José Rodríguez, Vice President of Collections, FAIRWINDS Credit Union (Orlando, FL)

"Our partnership with PSCU Financial Services has always been a very positive experience.  They treat our members with the utmost respect and professionalism while working very diligently to produce the best results.  PSCU-FS promptly informs us of unusual matters such as bankruptcy filings, death of a member, debt management proposals, and financial hardships that need special handling. If I run into a problem and need their assistance,  it is given without hesitation."

Mary C. Simms, Director of Collection, MECU of Baltimore, Inc.