Online Knowledge BaseHelp Your Members Help ThemselvesDigital Dialogue’s DigiKnow online knowledge base and query solution organizes information about your credit union’s products, policies, procedures, locations, events, rates and promotions into a database that staff and members can access simply by asking a question. DigiKnow hooks into your credit union’s website and makes it easy for your members to locate answers to their questions. When members can help themselves, you reduce the volume of incoming e-mails and phone calls to your center and free your staff to focus on efforts to grow your business.There’s literally no limit to the information you can make available to members and staff. Digital Dialogue’s implementation team customizes your knowledge base according to information you provide. And, you can customize the responses for staff to differ from those you deliver to members. For example, you may want to make answers related to internal policies and procedures available only to your staff. The possibilities and level of customization are unlimited. For more information on how you can use DigiKnow to organize, streamline, and automate access to critical information about your credit union and its products and services, contact us today at 800-863-7728 or e-mail us at solutions@pscufs.com.
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