Internet Technical Support

Friendly Technical Advice & Service

Most online banking is done from home, on evenings and weekends. If your member has a question, he or she needs an immediate answer. After all, online banking is designed to deliver greater convenience and control.

We maintain a specialized group of contact center representatives that provides friendly, one-to-one resolution of members’ technical issues related to their use of the Internet and software applications.

This 24 x 7 TechLink™ service is available as a subscription service and addresses these types of common problems encountered by web users:

• Enrolling in and setting up bill payment accounts
• Re-enabling a locked-out PIN
• Configuring modems and resolving general ISP connectivity issues
• Assisting with account transfers
• Resolving home banking usage issues
• Configuring browser security and encryption settings

This support service increases member satisfaction by saving time, money and headaches. It can also enhance adoption and retention rates of your Internet-based products, which ultimately boosts revenues.

We also offer inserts and posters to help you promote this valuable service.

To publish a toll-free number for members to resolve Internet and software technical issues, contact us at eServices@pscufs.com.