Internet Technical SupportFriendly Technical Advice & ServiceMost online banking is done from home, on evenings and weekends. If your member has a question, he or she needs an immediate answer. After all, online banking is designed to deliver greater convenience and control.We maintain a specialized group of contact center representatives that provides friendly, one-to-one resolution of members’ technical issues related to their use of the Internet and software applications. This 24 x 7 TechLink™ service is available as a subscription service and addresses these types of common problems encountered by web users:
This support service increases member satisfaction by saving time, money and headaches. It can also enhance adoption and retention rates of your Internet-based products, which ultimately boosts revenues. We also offer inserts and posters to help you promote this valuable service. To publish a toll-free number for members to resolve Internet and software technical issues, contact us at eServices@pscufs.com. |
