Internet Technical Support

Friendly Technical Advice & Service

Most online banking is done from home, on evenings and weekends. If your member has a question, he or she needs an immediate answer. After all, online banking is designed to deliver greater convenience and control.

We maintain a specialized group of contact center representatives that provides friendly, one-to-one resolution of members’ technical issues related to their use of the Internet and software applications.

This 24 x 7 TechLink™ service is available as a subscription service and addresses these types of common problems encountered by web users:

• Enrolling in and setting up bill payment accounts
• Re-enabling a locked-out PIN
• Configuring modems and resolving general ISP connectivity issues
• Assisting with account transfers
• Resolving home banking usage issues
• Configuring browser security and encryption settings
• Working with personal finance management software (Quicken, Money, etc.) issues, such as downloading bill payment data

This support service increases member satisfaction by saving time, money and headaches. It can also enhance adoption and retention rates of your Internet-based products, which ultimately boosts revenues.

We also offer inserts and posters to help you promote this valuable service.

To publish a toll-free number for members to resolve Internet and software technical issues, contact us at eServices@pscufs.com.