Contact Center

Total Member Care™

With our acquisition of Digital Dialogue, PSCU Financial Services brings the market a product and service suite that addresses virtually all of a credit union’s primary needs for service and growth – from credit, debit, prepaid, and bill pay support to 24/7 member service, lending, new member enrollment, and outbound services. That’s Total Member CareTM – a new approach to meeting the needs of your members available from no other single service provider in the industry.

Our 24/7/365 Contact Center support is unequaled in the credit union industry. We deliver what your members want—rapid access to a skilled representative who can answer their questions anytime of the day or night—in English or Spanish.

We employ the newest technologies and tools to offer member support during the time frame defined by you: full-time, after-hours, during peak periods or during power outages or natural disasters.

Your members benefit from the same experienced help your own staff offers. In short, we act as a 24 x 7 extension of your credit union. We also deliver uninterrupted support during natural disasters. Our Eastern and Western Contact Centers in St. Petersburg, FL and Phoenix, AZ, and our two call centers in Detroit, MI are designed to operate continuously in the case of a service disruption at any of our facilities.

Because we handle over 13 million telephone inquiries and 400,000 letters a year, our economies of scale deliver Contact Center services to you at a fraction of the price your credit union would spend on facilities and personnel. Enhance your credit and debit, bill payment, and member service programs with Total Member Care support from PSCU Financial Services.

For more information on our products and services please click here or contact us at today at (800) 443-7728, Ext. 7877.