Bill Pay Support

24 x 7 High Touch Support for High Tech

At last—an affordable way to enhance the satisfaction of your online bill payment subscribers. Our Contact Center representatives address member questions and issues quickly and professionally. Member surveys indicate that our Contact Centers have up to twice as many satisfied consumers than the industry average and a smaller number of abandoned calls.

Our relationship and use of CheckFree services—combined with our knowledge of credit union operations—put us in an ideal position to help your members. We handle thousands of calls each month and augment CheckFree's own call center operations. Our Contact Center support services are available to credit unions that use our CheckFree-based online bill pay service—or that offer a service directly from CheckFree.

We’re available around the clock to answer general inquiries, reset and regenerate passwords, change subscriber information, change payee and payment information and close accounts—to name just a few of our services.

For more information, please contact us at eServices@pscufs.com.