24/7 Member Service Support

Lower Your Operating Expenses and Grow Revenue

Our contact centers never close. Your members can call any day at anytime and get professional support for questions on their credit, debit, bill-pay and prepaid accounts. And with connectivity to either your host data processing system or the Financial Service Centers Cooperative, Inc. shared branch network, our CUAlways™ member service representatives handle requests for service on virtually all of your members’ credit union accounts: checking, savings, loans, credit cards and more.

Credit unions discover immediate savings from reductions in direct labor and training expense, technical support, and telecommunications and business continuity costs.

The CUAlways 24/7 Member Service Center is available in several modes to fit your service objectives:

• Financial Service Centers Cooperative (FSCC) network – based service – Shared branch call center concept offers 24/7 contact center-based support for the most commonly requested member services, such as balance inquiries, recent deposits and transactions, and funds transfers.

• Custom FSCC network-based service – Uses shared branching functionality to deliver custom-branded call center services. This solution offers transactional support, customized scripting, and provides an unlimited menu of general information topics and other functions.

• Custom service via direct-core interface – Uses a direct interface to the credit union’s core processing system to access member deposit and loan account data to support the widest variety of transactions and service requests.